Privacy Policy

1. Information We Collect

When you register for an account, enroll in courses, take quizzes, or communicate with us, we collect the following categories of information:

• Personal Identification Data: Full name, email address, phone number, physical address, date of birth, and identity documentation if required for accredited certifications.
• Student & Academic Data: Enrolled courses, video progress, quiz attempts and scores, assignment submissions, course reviews, and certificates issued.
• Billing & Transaction Details: Billing address, order history, payment gateway transaction IDs, and payment method used (e.g., Cash on Delivery or digital payment). We do not store sensitive credit/debit card numbers on our servers.
• Technical & Usage Data: IP address, browser type and version, device information, operating system, and interaction records with our LMS platform.

2. How We Use Your Information

We use the collected information for specific, lawful purposes including:

• Creating and managing your student account and personal learning dashboard.
• Delivering course content, grading quizzes, tracking completion, and generating official certificates.
• Processing course enrollment payments and order verification.
• Sending important administrative notices, course updates, and response to support requests.
• Ensuring platform integrity, preventing academic dishonesty, and securing our systems.

3. Payment & Financial Security

Our website utilizes industry-standard encryption protocols. All electronic payments are processed through certified, PCI-DSS compliant third-party payment gateways. Aleida Education never stores your complete credit/debit card numbers, CVV codes, or net banking passwords.

4. Cookies & Tracking Technologies

We use functional cookies to maintain your login session, remember your course progress, and keep items in your cart. You may configure your browser to reject cookies, but certain interactive features of the learning platform may not function properly without them.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with:

• Authorized instructors and academic evaluators responsible for reviewing your coursework.
• Accreditation bodies and institutional partners certifying specific course credentials.
• Trusted technical service providers (cloud hosting, transactional email delivery, payment processing) who are bound by confidentiality agreements.
• Law enforcement or regulatory authorities when strictly required by applicable Indian law.

6. Data Retention & Security

We implement technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your academic records and certificate verifications indefinitely to allow verification of your credentials by future employers or academic institutions, unless you formally request account deletion.

7. Your Rights as a Learner

Under applicable data privacy regulations, you have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete personal details.
• Request the erasure of your personal data, subject to legal and accreditation retention requirements.
• Opt-out of non-essential promotional communications at any time.

8. Contact Us & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact our support team: