Refund & Cancellation Policy

1. Refund Eligibility Period

We provide a 7-Day Money-Back Guarantee for our self-paced online certificate and diploma courses under the following strict conditions:

• The refund request is submitted within 7 calendar days from the date of course purchase or enrollment confirmation.
• You have consumed or completed less than 20% of the total course curriculum (measured by video watch time and completed lessons).
• You have not attempted or submitted any quizzes, graded assessments, or final evaluations.
• No certificate of completion or institutional credential has been generated or issued for your account.

2. Non-Refundable Scenarios

Refunds will not be approved under any of the following circumstances:

• Requests submitted after the 7-day eligibility window has elapsed.
• Accounts that have watched or marked complete 20% or more of the course content.
• Courses where any quiz has been submitted or certificate issued.
• Offline workshops, practical field-training camps, or specialized live mentorship cohorts once the first session has commenced.
• Downloadable resources, software licenses, or digital kits that have already been accessed or downloaded.
• Accounts suspended or terminated due to academic dishonesty, violation of code of conduct, or sharing account access with others.

3. Cash on Delivery (COD) & Offline Orders

4. Step-by-Step Refund Process

To initiate a refund request, follow these simple steps:

1. Send an Official Email: Email us at office@aleidaedu.com with the subject line: Refund Request – [Your Order ID].
2. Provide Necessary Details: Include your full registered name, student email address, phone number, the name of the course, and the specific reason for requesting a refund.
3. Verification & Review: Our academic administration team will audit your LMS progress, quiz records, and purchase date within 2 business days.
4. Approval & Disbursement: If eligible, the refund will be approved and initiated immediately.

5. Refund Timelines & Methods

Once approved, refunds are credited back using the following timelines:

• Digital Payments (Cards, UPI, Net Banking): Credited to the original source account within 5 to 7 business days, depending on your bank’s clearing cycle.
• COD / Offline Bank Transfers: Processed via NEFT/UPI within 7 business days following submission of verified bank account details.
• Any third-party gateway payment processing fees or government taxes where non-refundable by law will be deducted in accordance with applicable guidelines.

6. Course Rescheduling & Cancellations by Aleida Education

If Aleida Education cancels a scheduled live course batch or significantly alters the program schedule, enrolled students will be offered:

• A 100% full refund with zero cancellation charges, or
• Free transfer to the next available batch or equivalent course of equal value.

7. Contact & Support

For any questions regarding refunds or assistance with your account, please reach our helpdesk: